Saturday, June 4, 2016

Updates on the Unban

I'm receiving a lot of questions about the ban and the unban that I'm just going to squish it all together into one big post, so hear me out. ;p

Yesterday morning around 6:00 AM my mom received four emails stating that all of the accounts linked to her parent dashboard had been permanently banned due to "billing/membership" issues. One of those accounts was mine, two of them were my brother's and sister's, and the fourth was just a storage account.

Of course I totally freaked out and started typing a post on the AJW. I was in shock for pretty much the entire rest of the morning. I mean, if you literally just got sent two positive player plaques the day before you got banned, wouldn't you be a little surprised or even scared?

I was really mad at AJHQ for letting this happen, so I asked my mom if she would email AJHQ asking for some details, because why would AJHQ listen to a wimpy little teenager like me?

Then, at about 3:00 PM later that afternoon my mom received four more emails stating that the suspension had been lifted. Apparently an error had randomly triggered in their code database system thingy which caused a lot of accounts to subsequently get banned. I remember my friend suggested that maybe there was something wrong with the codes that came with the new AJ toys; he was right!

In addition to the lifted suspension, AJHQ also rewarded each of our accounts 5 diamonds as an apology. :)

These past few days I learned a valuable lesson: not to jump to conclusions. Sometimes AJHQ does listen to our problems and I am extremely grateful for that. ^.^

If you ever have a problem with your account, just ask your parents to contact AJHQ and have patience! c:

Stay safe and happy jamming!


  1. I am so glad this turned out for you! :D If I ever get banned for no reason, I will ask my mom to email right away. XD Thanks for telling us the details, Naf!

  2. This'll make it easier to get back! Thanks


Before you make a comment, please consider using these rules. If any of them are disobeyed, your comment will be deleted immediately.

1. No swearing. The Animal Jam Whip needs to be kept a clean, safe environment for everyone to enjoy.
2. No rude/hateful/inappropriate/consistently negative or degrading comments. Even if it's just your opinion, anything unkind you say can be very hurtful.
3. No spamming. Spamming takes up space and makes the comment area/chat area messy.
4. No impersonating.
5. If you are commenting anonymously, please sign with your main username.